Life Sciences | Care

The IP care call system

The platform

An open, modular healthcare communication platform.

This IP-based healthcare platform supports modern care environments with an open, modular nurse call system. It was designed with one clear goal: to support care professionals as effectively as possible while giving residents maximum peace of mind. Through its open architecture and smart software functionality, the platform enables efficient, secure and user-friendly healthcare communication — with real-time alerts, intelligent routing, comprehensive reporting and intuitive interfaces.

Key benefits at a glance:

  • Improved efficiency through intelligent call logic and clear notifications
  • Complete reporting for analysis, follow-up and quality assurance
  • Intuitive to use for both care professionals and residents
  • Flexible, scalable design tailored to each customer’s needs and budget
  • Open interfaces with existing healthcare software, smart building systems and sensors
  • Improved quality and continuity of care

In short

Customer

International provider of healthcare technology

Domain

Life Sciences | Care

Product

Open and innovative healthcare communication platform

Approach

Turnkey project: fixed price, fixed timeline, fixed quality

Veynex’s role in the project

Requirements analysis, software platform development, IP integration, gateways and SIP servers, embedded and management software, healthcare functionality and peace-of-mind features

Four connectivity pillars

The platform is built around four core principles that serve a single purpose: making care both human-centered and intelligent.

Connect | Anyone

The platform connects every care actor — from residents and informal caregivers to professional care teams — through one reliable system. Not only in emergencies, but also for everyday communication and reassurance.

Connect | Anywhere

From residential care centres to home care. Thanks to its scalability, the system can be used in residential care centres, assisted living facilities and serviced apartments. The Home module addresses the growing need for high-quality care at home.

Connect | Anytime

Care never stops, and neither does the platform. As a mission-critical system, it is designed for guaranteed 24/7 operation, rapid intervention in the event of incidents and service in line with agreed SLAs.

Connect | Any System

Open technology is central to the platform. Thanks to open standards, it integrates seamlessly with existing hardware, sensors, protocols, smart building solutions and healthcare applications. This ensures the client retains freedom of choice, both today and in the future.

Our role as technology partner

For this platform, Veynex Embedded Software delivered a complete turnkey project based on fixed price, fixed timeline and fixed quality. We took full responsibility for the development of critical software components, focusing on reliability, scalability and ease of use — areas where a mission-critical healthcare platform leaves no room for compromise.

What we developed

Requirements analysis & documentation
Systematically identifying, defining and documenting functional and technical requirements as the foundation for the full project.
Software platform design and development
Design and implementation of the underlying software platform as a stable basis for all system components.
Integration with IP-hardware
Integrations with a wide range of IP-related hardware, including sensors, telephony systems, push buttons and terminals.
Gateways & SIP-servers
Development and implementation of gateways and SIP servers for reliable IP communication - the core of a platform where communication must never fail.
Embedded and management software development
We developed custom software for drivers, communication protocols and API integrations — essential for interoperability. This was complemented by intuitive management software that enables administrators to configure, monitor and manage the system.
Healthcare functionality
Healthcare-specific applications for care reporting, real-time communication and integration with healthcare registration systems.
Peace of mind
Functionality that enhances safety and peace of mind, including personal alarm systems, remote monitoring, smartphone applications with two-way messaging, and reminders for medication and physical activity.
Comfort and connectivity
Resident-focused functionality that improves quality of life through multimedia integration, internet and social media access, smart building integrations and IP television.
Mobile Health Application

The result

A flexible, future-ready healthcare communication platform, defined by open architecture, scalability and mission-critical reliability. A platform that supports care professionals, gives residents peace of mind and keeps informal caregivers connected — in every care environment, at any time.
Through its broad scope and end-to-end responsibility for critical software components, Veynex demonstrated its role as a reliable technology partner for complex, long-term development projects in the life sciences sector.

Facing a similar challenge?

Are you developing a mission-critical platform and looking for a reliable embedded software partner? We are happy to discuss scope, approach and feasibility — whether as a turnkey project based on fixed price, fixed timeline and fixed quality, or as long-term outsourcing of your software development.
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